Privacy Policies
PRIVACY POLICY
ByCanary Pte. Ltd. (Reg No.202006992/N) (“ByCanary”), is a company incorporated in the
Republic of Singapore and its registered office is at 402 Orchard Road, #02-09 Delfi Orchard,
Singapore 238876.
In this Privacy Policy, we use the term ByCanary (and "we", "us" and "our") to refer to the head
office of ByCanary at the registered address above.
This website on the Internet with the URL address http://www.bycanary.co, is currently
ByCanary’s online interface for us to show and sell exquisite ByCanary’s products and for you to
browse and buy. As we continue to better enhance your shopping experience, we are also
looking to roll out mobile applications and other digital platforms in time. This website as well as
such mobile applications and other digital platforms (each the “Platform” and collectively, the
“Platforms”) are or shall be owned and edited by ByCanary.
Please take a moment to read the following policy that explains how we collect, use, disclose
and transfer the personal information that you provide to us on this website or when you interact
with us over social media platforms. It also explains how we collect information through the use
of cookies and related technologies when you use our Platforms.
Where we offer our products for sale online, you must read the applicable Conditions of Sale, which will govern the terms and conditions of
any such purchases made in this way.
Updates to this Privacy Policy
From time to time we may update this Privacy Policy. When we do, we will publish the changes
on the Platforms.
Information you provide to us and how we use it
We collect the information from you as detailed below:-
- To access certain areas of the Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable ByCanary to provide you with the services you select;
- When you purchase products online, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services) or when you provide your details when you visit a ByCanary pop up booth or attend a ByCanary event. Please note that phone calls will on occasion be recorded for security, training and development purposes;
- If you choose to interact with ByCanary via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
- We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
- We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
We will use the information we collect from you to:-
- Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after- sales services;
- Manage our accounts and records;
- Deal with your enquiries and requests;
- Send service related communications, including announcements and administrative messages such as order confirmation;
- Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
- Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
- Conduct market research so that we can continuously improve the services we provide to our customers;
- Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
- Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Cookies and other information that we automatically collect
Like most platforms, ByCanary logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.
What is a cookie?
Cookies are text files, containing small amounts of information, which are downloaded to your
computer or mobile device when you visit a website or mobile application. They are used to
recognise your computer as you move between pages on a website, or when you return to a
website or mobile application you have visited previously. Cookies are widely used in order to
make platforms work, or to work more efficiently, as well as to provide information to the owners
of the platform.
We use cookies to enhance the online experience of our visitors (for example, by remembering
your language and/or product preferences) and to better understand how our Platform is used.
Cookies will tell us, for example, whether you have visited the Platform before or whether you
are a new visitor. They can also help to ensure that adverts you see online are more relevant to
you and your interests.
There are two broad categories of cookies:-
- First party cookies,served directly by ByCanary to your computer or mobile device. They are used only by ByCanary to recognise your computer or mobile device when it revisits our Platform.
- Third party cookies,which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time. ByCanary uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.
What cookies does ByCanary use?
The Platforms serve only the following types of cookies to your computer or mobile device:-
How to control or delete cookies
We use non-essential cookies on the basis of your consent. You have the right withdraw that
consent and refuse the use of cookies at any time and we have explained how you can exercise
this right below. However, please note that if you choose to refuse cookies you may not be able
to use the full functionality of our Platform.
You can set your cookie preferences by changing your browser settings so that cookies from
this Platform cannot be placed on your computer or mobile device. In order to do this, follow the
instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
If you would like to learn more, please visit http://www.aboutads.info/choices/. More detail on
how businesses use cookies is available at www.allaboutcookies.org. We are not responsible
for effectiveness of or compliance with any third parties’ opt-out options.
IP addresses
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.
About Advertising
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads
on third party platforms after you leave our Platforms, and we use third party analytics and other
service providers to evaluate and provide us and/or third parties with information about the use
of the Platforms and viewing of ads and of our content. Network advertisers are third parties that
display advertisements, which are based on your visits to the Platforms and other apps and
sites you have visited. Third party ad serving enables us to target advertisements to you for
products and services that you might be interested in.
Third party tracking technologies are not controlled by us, even if they are associated with our
Platforms or our ads. Statements regarding our practices do not apply to the methods for
collecting information used by these third parties and others or the use of the information that
such third parties collect. The relevant third party’s terms of service, privacy policy,
permissions, notices and choices should be reviewed regarding their collection, storage and
sharing practices. We make no representations regarding the policies or practices of third party
advertisers or advertising networks or exchanges or related third parties.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of
behavioural ads by visiting the third party websites described in the section headed “How to
control or delete cookies” above. We are not responsible for effectiveness of or compliance with
any third parties’ opt-out options.
Location services
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
Sharing your information
Our store is hosted on Shopify. They provide us with the online e-commerce platform that
allows us to sell our products to you. In order for them to provide the abovementioned services
to us, Shopify will also collect and process personal information on you. To the best of our
understanding, knowledge and information, your data is stored through Shopify’s data storage,
databases and the general Shopify application. They store your data on a secure server behind
a firewall.
We do not share personal information about you with other people or non-affiliated companies
except under the following circumstances:-
- we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
- we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
- we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
International transfers
Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
Your choices
You have the right to ask for access to any personal information that we hold about you in our
records, to correct any inaccuracies and to update any out-of-date information. In some
circumstances, you have the right to request the erasure of your personal information or a
restriction of its use.
You have the right to object to us processing your personal information in some cases. In
particular, you can ask us to stop sending you direct marketing communications at any time
(however please note that we may continue to send you service-related (i.e. non-marketing)
communications, such as e-mail updates on your order status). If you wish to exercise any of
these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the
address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any
ByCanary marketing e-mails.
Contact us
If you have any questions or comments about this Privacy Policy, or privacy matters generally,
please contact us at the address provided below. You can also use this address if you wish to
request access to the personal information we hold about you or to unsubscribe from any further
e-mail marketing communications.
If you have any questions about this Privacy Policy or the manner in which your information may
be processed, please contact us at:-
E-mail: admin@bycanary.co
